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Running a cafe or restaurant is tough enough without the added stress of finding the right people to help you. And when a hiring decision goes wrong, it can have a considerable ripple effect on your business: staff who don’t show up, team members who aren’t a good fit, and the endless cycle of training new hires.
On the flip side, hiring the right team can make your venue the talk of a town, and turn something as simple as a good meal into an unforgettable experience.
So, how do you find the perfect people to make your business shine? Let’s get into it.
- Write job descriptions that stand out
Start with a job description that not only lists duties, but also reflects who your business is. Are you looking for a barista who’s a latte artist with a knack for small talk? Or maybe you need a chef who’s all about farm-to-table dining? Be specific about what you need across skills, experience, and personality.
Include what makes your venue unique, like your focus on sustainable sourcing or your commitment to creating a warm environment. The more detailed you are, the more likely you’ll attract candidates who fit right in. - Use your network
The hospitality industry thrives on connections, so don’t hesitate to tap into your network when hiring. Reach out to fellow cafe owners, suppliers, or even your regular customers. You’d be surprised how often a great candidate comes from a word-of-mouth recommendation.
If you’re part of local or online hospitality groups, post your job there. This approach not only broadens your candidate pool but also helps you find people who are already somewhat familiar with you and what you’re all about. - Set clear expectations from the start
Clearly outline what you expect from your new hires, both in terms of skills and workplace culture. If you run a fast-paced cafe where the morning rush is non-stop, make sure candidates know they need to thrive under pressure. If your restaurant is for people who like the finer things in life, communicate that too. By setting these expectations early, you’ll attract candidates who are not only qualified, but also excited to work in the environment you’ve created. - Involve your current team in the hiring process
If you’ve already built a solid team, involve them in the interview process. Have a trusted team member sit in on second-round interviews or even meet with candidates for a casual coffee. This not only gives you another perspective on whether the candidate will fit in but also helps your team feel like an important part in the growth of your business. Plus, it ensures that everyone is on the same page when it comes to welcoming new team members.
With the right hires, your cafe or restaurant can become a place where customers not only love to eat but also feel at home. Take your time, be specific, and remember that each new hire brings you one step closer to achieving your business goals.
Need a hand with hiring, training, and everything in between? Crunch is here to support you. Our app offers 24/7 access to expert-led training, practical advice, and a community of hospitality pros who’ve been where you are. Download Crunch App Today on Apple or Google Play.
Just starting out? Read our tips for getting started in the hospo industry here.
